At 1jcom, the privacy of every Pakistani player matters deeply to us. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information.
Last Updated: 1 January 2026 · Applies to all registered 1jcom accountsThese principles summarise our approach. The full legal detail for each appears in the sections below — we encourage all 1jcom players to read the complete policy.
1jcom collects only the personal data that is genuinely necessary to operate your account, verify your identity, process payments, and comply with regulatory obligations. We do not collect data speculatively or for undisclosed purposes.
All personal data stored by 1jcom is protected using industry-standard encryption both in transit and at rest. Access to player data within our organisation is restricted to staff members with a documented operational need.
You have the right to access, correct, and — in certain circumstances — request deletion of your personal data. 1jcom will respond to all data subject requests within 30 days of receipt without charging any fee.
1jcom does not sell, rent, or trade your personal information to any third party for commercial marketing purposes. Data sharing with external parties is limited strictly to what is required for platform operations and legal compliance.
We keep your data only for as long as is necessary for the purpose it was collected, or as required by applicable law. Transactional and KYC records are typically retained for five years following account closure in line with anti-money laundering regulations.
Whenever we make material changes to this Privacy Policy, registered 1jcom players will be notified by email at least seven days before changes take effect. The updated policy will always be accessible at this page with a clear revision date.
This Privacy Policy applies to all personal data collected by 1jcom in connection with the operation of the platform at 1jcom.net. By registering a 1jcom account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you have any questions, contact us at [email protected].
1jcom is an internationally licensed online gaming platform accessible at 1jcom.net, offering sports betting, live casino games, and slot gaming to players in Pakistan and other permitted jurisdictions. In this Privacy Policy, references to "1jcom", "we", "us", and "our" refer to the operator of the 1jcom platform, its subsidiaries, and its authorised agents acting on its behalf.
As the operator of the 1jcom platform, we act as the data controller in respect of all personal data collected from players registered on the platform. We are responsible for determining the purposes and means of processing that personal data, and we are committed to handling it lawfully, fairly, and transparently.
The 1jcom platform is strictly for adults aged 21 years or older. We do not knowingly collect personal data from individuals under this age. If we discover that an account has been registered by someone under 21, that account will be immediately suspended and all associated personal data reviewed in accordance with Section 10 of this policy.
1jcom collects personal data through several channels — directly from you during registration and account use, automatically through your interaction with the platform, and from third-party verification and payment providers. The categories of personal data we collect are set out below.
What We Do Not Collect: 1jcom does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health data, unless specifically required by our responsible gaming obligations (for example, where a player discloses a gambling-related health concern when requesting self-exclusion).
1jcom uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent or establishing a new legal basis for processing.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration & Identity Data | Contract performance |
| Age and identity verification (KYC) | Identity Data, KYC documents | Legal obligation |
| Processing deposits and withdrawals | Financial & Transaction Data | Contract performance |
| Delivering gaming services and bet settlement | Gaming Activity Data | Contract performance |
| Fraud detection and AML compliance | All categories | Legal obligation / Legitimate interest |
| Responsible gaming monitoring and intervention | Gaming Activity, Communication Data | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Communication Data, Transaction Data | Contract performance |
| Promotional communications (opt-in only) | Registration Data, Communication Data | Consent |
| Platform security and technical maintenance | Technical & Device Data | Legitimate interest |
| Regulatory reporting and audit | All categories | Legal obligation |
4.1 Contract Performance: The majority of the personal data processing carried out by 1jcom is necessary for the performance of the contract between you and 1jcom — that is, to operate your gaming account, process your transactions, and deliver the services you have requested. Without this processing, we cannot provide the 1jcom service.
4.2 Legal Obligation: Certain processing activities are required of 1jcom as a matter of legal and regulatory obligation. These include KYC identity verification, age verification, anti-money laundering record-keeping, transaction monitoring, and the enforcement of responsible gaming measures including self-exclusion. We have no discretion to opt out of these obligations.
4.3 Legitimate Interest: Where we process data on the basis of legitimate interest — for example, fraud detection, security monitoring, and platform analytics — we have carried out a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. You may request a copy of any such assessment by contacting [email protected].
4.4 Consent: Where we rely on your consent as the legal basis for processing — most commonly for marketing communications — you may withdraw that consent at any time by updating your communication preferences in the Account dashboard, or by emailing our support team. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
1jcom does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
To process deposits and withdrawals, 1jcom shares transaction data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and authorised USDT processing partners. These providers receive only the data necessary to complete your specific transaction and are contractually prohibited from using it for any other purpose.
1jcom uses third-party KYC verification services to authenticate the identity documents and age declarations submitted by players during account verification. These providers process your identity documents under strict data processing agreements and do not retain your documents beyond the period required for verification.
Player account data, transaction patterns, and device identifiers may be shared with fraud prevention platforms and AML screening services to detect suspicious activity, prevent financial crime, and comply with 1jcom's obligations under applicable anti-money laundering regulations.
1jcom will disclose personal data to regulators, law enforcement agencies, or judicial bodies where we are legally compelled to do so by a valid legal order, regulatory direction, or court judgment. We will, where permitted by law, notify affected players of such disclosures.
In the event of a merger, acquisition, restructuring, or sale of all or part of the 1jcom business, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy terms that will apply to their data going forward.
Important: All third parties with whom 1jcom shares personal data are bound by contractual data processing agreements that require them to handle your data in accordance with applicable privacy law, restrict their use of your data to the specified purpose, and implement appropriate security measures.
6.1 The 1jcom platform uses cookies and similar tracking technologies to support platform functionality, maintain your login session, and improve your experience as a Pakistani player on the site.
You can manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the 1jcom platform. You may also configure your browser to block or delete cookies; however, blocking essential cookies will prevent you from using core platform features including account login.
Local Storage: In addition to cookies, the 1jcom platform may use browser local storage to save session-specific preferences. This data is stored locally on your device and is not transmitted to 1jcom's servers unless required for a specific platform function.
7.1 1jcom retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligation. The retention periods applicable to the main categories of personal data are set out below.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / Regulatory obligation |
| KYC identity documents | 5 years post-account closure | AML / Legal obligation |
| Financial transaction records | 5 years post-transaction | AML / Tax / Regulatory |
| Gaming activity logs | Duration of account + 2 years post-closure | Dispute resolution / Audit |
| Support correspondence | 3 years from last interaction | Legitimate interest |
| Self-exclusion records | Duration of exclusion + 5 years | Legal obligation / Responsible gaming |
| Marketing consent records | Until consent withdrawn + 1 year | Legal compliance |
| Technical / Device logs | 13 months from collection | Security / Fraud prevention |
7.2 At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
As a 1jcom player, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a request to [email protected] with the subject line "Data Subject Request". We will respond within 30 days of receiving your request.
You may request a copy of all personal data that 1jcom holds about you. We will provide this in a clear, structured format at no charge.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. Account details can often be updated directly through the Account settings dashboard.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations. Note that AML and KYC records cannot be deleted within mandatory retention periods.
You may request that 1jcom restrict the processing of your personal data while a dispute about its accuracy or the lawfulness of its processing is being resolved.
Where processing is based on your consent or on contract performance, you may request that your personal data be provided to you in a machine-readable format suitable for transfer to another service provider.
You may object at any time to the processing of your personal data where that processing is based on 1jcom's legitimate interests, including profiling for fraud detection purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Response Timeline: 1jcom will acknowledge all data subject requests within 5 business days and provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this to 60 days, in which case we will inform you of the extension and the reason for it.
9.1 1jcom implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:
9.2 While 1jcom takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your 1jcom login credentials confidential and for notifying support immediately if you suspect any unauthorised activity on your account.
10.1 The 1jcom platform is strictly for individuals aged 21 years or older. We do not knowingly collect, store, or process personal data belonging to individuals under this age.
10.2 During account registration, all players are required to declare their date of birth and submit to KYC age verification before withdrawal privileges are activated. Where our automated or manual verification processes indicate that a player may be under the age of 21, the account will be immediately suspended pending investigation.
10.3 If a parent or guardian believes that their child under the age of 21 has registered an account on the 1jcom platform, we urge them to contact us immediately at [email protected]. Upon verification of the report, we will close the account, delete the associated personal data to the extent permitted by law, and return any deposited funds to the originating payment method.
Parental Controls: We recommend that parents and guardians in Pakistan make use of available internet filtering tools and parental control software to restrict access to online gaming platforms for minors within their households. 1jcom does not provide parental control tools but supports their use by all families.
11.1 1jcom operates under international gaming license oversight and may store or process personal data on servers located outside of Pakistan. Where your personal data is transferred to a country that does not provide an equivalent level of data protection to Pakistan, 1jcom ensures that appropriate safeguards are in place before the transfer occurs.
11.2 Such safeguards may include standard contractual clauses, binding corporate rules, or transfers to recipients in countries that have been determined to offer an adequate level of data protection by relevant international standards.
11.3 For further information about the specific safeguards applied to any international transfer of your personal data, you may submit a request to [email protected].
12.1 1jcom reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. The date of the most recent revision is displayed prominently at the top of this page.
12.2 Where we make material changes to this Privacy Policy — for example, changes that significantly affect your rights or how we use your data — we will notify all registered 1jcom players by email at least seven (7) days before the revised policy takes effect.
12.3 Your continued use of the 1jcom platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised policy, you may request account closure in accordance with the Terms & Conditions.
12.4 Previous versions of this Privacy Policy are available on request by emailing [email protected] with the subject line "Previous Privacy Policy Version".
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 1jcom holds about you, please reach out to our dedicated privacy support team using the details below:
For responsible gaming enquiries, self-exclusion requests, or gambling-related support, please visit our Responsible Gaming page, which provides dedicated tools and resources for players in Pakistan.
For general platform queries, bonus questions, and account support, please visit our FAQ page or use the 24/7 live chat feature within your 1jcom account dashboard.
Your personal data is protected with AES-256 encryption, strict access controls, and full transparency. 1jcom is committed to keeping every Pakistani player's information safe. Join over thousands of players who trust 1jcom every day.
21+ only · Play Responsibly · 1jcom is an internationally licensed gaming operator